ConsumerAffairs.com For Brands

Do you know what potential buyers will find when they search for your brand online?

ConsumerAffairs for Brands is your complete solution for online reputation management.

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With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services.

Increase brand awareness and online visibility

Build a brand consumers trust

Connect with purchase-ready shoppers

About ConsumerAffairs for Brands

What we do

We’ve created a powerful platform to help businesses meet their customer service and marketing needs quickly and effectively — all in one place. The ConsumerAffairs for Brands platform allows businesses to collect reviews, engage with their customers, access impactful business insights, and generate more high-quality referrals.

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computer displaying consumer reviews

88%

of consumers trust online reviews as much as personal recommendations.

Source: Bright Local

How We Do It

Through proactive review collection, brands can engage with existing customers to solve problems and reduce churn while building trust with the 92% of consumers who read reviews to inform purchase decisions*.

By maintaining a strong presence on our site, your brand can tap into the millions of visitors each month who come to ConsumerAffairs.com to research a purchase.

The best part? Our in-house call center will proactively solicit verified reviews for you! This helps your brand get more high-quality, impactful reviews full of rich content.

Explore Case Studies

woman in call center collecting product reviews from customers

89% of consumers have stopped doing business with a company after experiencing poor customer service.

Source: Aberdeen Group

Is ConsumerAffairs for Brands right for your brand?

ConsumerAffairs for Brands is a fully-loaded customer engagement platform that’s designed to make an impact in many areas of your business including customer service, marketing, sales, and product.

If this sounds good, we have a plan for you:

  • Allow customer service representatives to truly own the customer experience
  • Identify urgent customer needs and quickly respond publicly or privately to resolve issues
  • Increase your team productivity by leveraging the ConsumerAffairs Brands App to improve cross-team communication
  • Connect with more bottom-of-the-funnel referrals to increase conversions and drive sales revenue
  • Get in-depth, actionable customer and product insights
  • Partner with a trusted platform with a proven record of success
computer displaying the consumer affairs for brands application

Ready to engage with customers and connect with more purchase-ready shoppers?

Find out more with ConsumerAffairs for Brands.

Schedule A Demo