We’ve created a powerful platform to help businesses meet their customer service and marketing needs quickly and effectively — all in one place. The ConsumerAffairs for Brands platform allows businesses to collect reviews, engage with their customers, access impactful business insights, and generate more high-quality referrals.
of consumers trust online reviews as much as personal recommendations.
Source: Bright Local
Through proactive review collection, brands can engage with existing customers to solve problems and reduce churn while building trust with the 92% of consumers who read reviews to inform purchase decisions*.
By maintaining a strong presence on our site, your brand can tap into the millions of visitors each month who come to ConsumerAffairs.com to research a purchase.
The best part? Our in-house call center will proactively solicit verified reviews for you! This helps your brand get more high-quality, impactful reviews full of rich content.
89% of consumers have stopped doing business with a company after experiencing poor customer service.
Source: Aberdeen Group
ConsumerAffairs for Brands is a fully-loaded customer engagement platform that’s designed to make an impact in many areas of your business including customer service, marketing, sales, and product.
If this sounds good, we have a plan for you: