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Aspect for Sales: discover the patterns your team can close on

Aspect for Sales listens to every call your team makes, and shows you the patterns behind every win or loss.

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See every call, and the insights behind them

Aspect transcribes and scores every single call your team makes and finds the patterns behind them so you can own outcomes.

  • Objections ranked by impact. See what actually cost you deals so your team knows how to prepare.

  • Every competitor mention flagged. Track when your rivals are brought up and what your best reps said.

  • Talk matched to outcome. What was said on the call, set against whether it closed.

What cost you deals Pricing 41% Timing 26% Competition 18% Competitor named “We’re also looking at Northline.” 04:12 · flagged automatically ↑ Closed matched to what was said

Turn your best reps into the bar everyone else clears

See what your top closers do differently, set it as the benchmark, and help the whole team close the gap to reach it.

  • See the scores and the patterns behind it. Quality and productivity for every rep, every week from questions to pacing to handling objections.

  • Thresholds from your own data. Conversion broken out by call length, talk ratio and objection load.

  • Standards you set for your team. Critical, warning and on-track per team, flagged the moment someone drifts below.

Conversion by objection load On Track < 0.25 56.3% conversion rate 38% Benchmark from your own calls 2 reps drifted here

Also in the box

  • Customer sentiment, tracked through the call
  • Disclosure and opt-out detection on every call
  • Performance by state and region
  • Forecasting from call patterns and outcomes
  • MarketplaceLeads on buyers already in the market
  • Aspect by ConsumerAffairsReviews that win trust and more leads
  • Aspect for SalesReach and convert your leads

Aspect drives value from acquisition to close

ConsumerAffairs matches customers to brands when they need it most. Aspect for Reviews improves the match quality via surfacing the totality of customer feedback. Aspect for Sales helps you deliver more value to consumers. All three combine to raise your business to the next level.

Starting takes two to three weeks of calls

Aspect integrates with your existing system: no new phone system, nothing to replace, and nothing your reps have to learn.

  1. Set up

    We configure Aspect to how your business sells and test the data handoff with sample files.

  2. Send your calls

    Recordings in whatever format you already have, plus a row of details for each call.

  3. Start reading them

    Scores, objections, competitor mentions, and conversion drivers land in platform, with emerging patterns to improve with every call.

Talk to an Aspect expert

Bring a week of your team's calls and we'll show you what Aspect surfaces — the objections, the coaching moments, and the deals you can still save.