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Aspect for Sales: analyze every sales call to improve your conversion rate

Aspect for Sales listens to every call your team makes and uncovers what top closers do differently. Turn last month's calls into next month's closes.

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Aspect analyzes every call to uncover what converts

Aspect transcribes and scores every call your team makes to find the patterns in objection handling.

Call Outbound sales call is placed Transcribed & scored Conversation is captured and analyzed Matched to outcome Call is linked to its conversion result Coaching signal Patterns surface what works and what doesn't More conversions Every call sharpens the next

Turn every rep into your best rep

See what your top closers do differently, learn from it, and help the whole team replicate it.

Objections ranked by impact — pricing 41%, timing 26%, competition 18% — a competitor named mid-call, the call marked closed, and a chart of conversion falling as objection load rises, flagging where two reps drifted below the threshold.

Objections ranked by impact

See which objections cost you deals so your team can prepare answers.

Custom coaching

Every rep gets their own coach — from questions to pacing to handling objections.

Competitor & sentiment flagging

Track when rivals are brought up and what your best reps said, plus customer sentiment through the call.

Call-grading factors

Conversion broken out by call length, talk ratio, and objection load.

Team & regional reporting

Team-wide performance, cut by state and region, with forecasting from your own call patterns.

  • ConsumerAffairs MarketplaceConsumers match with brands they can trust
  • Aspect for ReviewsReview engine to build trust with consumers
  • Aspect for SalesConnect with every customer

Aspect drives value from acquisition to close

ConsumerAffairs Marketplace connects customers to trustworthy brands when they need it most. Aspect surfaces customer feedback to build trust. Aspect for Sales connects you with every customer. Together, they raise your business to the next level.

Start integrating Aspect for Sales today

Aspect integrates with your existing calling platform.

  1. Custom Setup

    We configure Aspect to how your business sells and test the data handoff with sample files.

  2. Easy Integration

    Recordings in whatever format you already have, plus a row of details for each call.

  3. Quick Wins

    Scores, objections, competitor mentions, and conversion drivers land in platform, with emerging patterns to improve with every call.

Data protection guarantee

  • All PII scrubbed before analysis
  • No cross-competitor data sharing
  • Disclosure and opt-out detection on every call
  • Call recordings available with playback
4.5 Average G2 review score (cited September 2026)
The ability to solicit and aggregate all of your brands reviews in one place is invaluable. The platform allows you to monitor all reviews, responses and more from your consumers with ease.
Verified G2 review
ConsumerAffairs has helped us gain more exposure to potential customers through online searches, and helped our company grow.
Verified G2 review
Consumer Affairs allows us to have an open forum with our customers, respond promptly to complaints and turn demoters into promoters.
Verified G2 review
Consumer Affairs does a great job calling our customers to get honest reviews about our services.
Verified G2 review
Case study How Patio Enclosures gave its happiest customers a voice Read the case study

Talk to an Aspect expert

Aspect helps your team sell better.