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How to create and schedule an email campaign

Send your customers a co-branded review request from ConsumerAffairs, scheduled for when you want it to go out.

Watch the walkthrough

What an email campaign is

An email campaign is a co-branded email that ConsumerAffairs sends to your customers on your behalf, asking them to review you. It reaches the customers who won’t pick up the phone.

Two ways to run one

1

Create it yourself

Build and schedule the campaign in Aspect, one recipient or one CSV file at a time. The steps below walk through it.

2

Let us do it for you

Download the template from the same section, add your customers and click Upload Email List. We’ll take care of the rest.

Step by step

  1. 1

    Log in to your Dashboard.

  2. 2

    From your navigation menu, click Collect Reviews.

    The Aspect Review Inbox, with Collect Reviews highlighted in the left-hand menu
  3. 3

    In the Email Campaign section, click “Start” to create your own campaign.

    The Email Campaigns section of Collect Reviews, with the Start button under Option 1: Create your own Email Campaign
  4. 4

    Enter the sender name you want to use.

    The Create Email Campaign dialog, with the From Name field highlighted
  5. 5

    Schedule the date and time you would like to begin sending your campaign. Campaigns must be scheduled at least one hour in advance.

    The Schedule Campaign section, with the start date and time field highlighted
  6. 6

    Enter the recipient’s email address.

    The Email Recipients section, with the recipient email field highlighted
  7. 7

    Enter the recipient’s first name.

    The Email Recipients section with an email address entered and the recipient name field highlighted
  8. 8

    Click “+ Add.” Repeat to add each contact.

    A recipient name and email address entered, with the + Add button highlighted
  9. Adding a lot of contacts? Upload a CSV file instead. The template is under “Step 3: Email Recipients” in the same window. First name and email address are the only requirements.

  10. 9

    Click “Start Campaign” to initiate the send of your email campaign!

    The bottom of the Create Email Campaign dialog, with the Start Campaign button highlighted