Your Profile Page

Centralize review collection, improve customer service, and shape perception publicly with your ConsumerAffairs profile page.

With an authorized profile on, you unlock access to:

  • Reviews inbox and notifications
  • Respond to reviews, publicly or privately
  • Ask for star-rating increases
  • Add detailed company information
  • Profile analytics
  • CRM integration
  • Custom referral paths

Streamline communication

Increase departmental communication and efficiency, share notes, track progress, and keep an archive of your customer interactions all in one place.

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Standout on

As a ConsumerAffairs authorized brand, our authorized shield will accompany your reviews on your profile page and in category guides, acting as a trust signal for consumers who are researching your brand to inform a purchase decision.

ConsumerAffairs Authorized Brands:
  • Receive an expert review, featured at the top of your industry category guide on
  • Have custom calls-to-action (click, call, form) on their profile page
  • Drive better quality referrals through visibility on a trusted third-party platform
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Shape perception in Google, Yahoo and Bing:

Many consumers begin researching brands by adding “problems”, “complaints” or “reviews” to their search queries in an effort to find unbiased information. These search terms often lead consumers to third-party review websites.

Proactive review collection can help you positively impact what your customers see in search results and protect your marketing dollars.

Our goal is to help brands paint a true picture of their customer experience, so they are not weighed down or shaped unfairly by a handful of reviews that only represents a small segment of their customer population.

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Learn more about profile pages and all ConsumerAffairs for Brands features.

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