Centralize review collection, improve customer service, and shape perception publicly with your ConsumerAffairs profile page.

With an accredited profile on ConsumerAffairs.com, you unlock access to:

  • Reviews inbox and notifications
  • Respond to reviews, publicly or privately
  • Ask for star-rating increases
  • Add detailed company information
  • Profile analytics
  • CRM integration
  • Custom referral paths
consumeraffairs.com sample profile page showing star ratings, customer reviews, and referral pathways

Streamline communication

Increase departmental communication and efficiency, share notes, track progress, and keep an archive of your customer interactions all in one place.

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man and woman colleagues discussing customer interactions and reviewing information on a computer

Standout on ConsumerAffairs.com

As a ConsumerAffairs accredited brand, our accredited shield will accompany your reviews on your profile page and in category guides, acting as a trust signal for consumers who are researching your brand to inform a purchase decision.

ConsumerAffairs Accredited Brands:

  • Receive an expert review, featured at the top of your industry category guide on consumeraffairs.com
  • Have custom calls-to-action (click, call, form) on their profile page
  • Drive better quality referrals through visibility on a trusted third-party platform

 

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computer displaying sample buyers guide page on consumeraffairs.com for debt relief companies

Shape perception in Google, Yahoo and Bing:

Many consumers begin researching brands by adding “problems”, “complaints” or “reviews” to their search queries in an effort to find unbiased information. These search terms often lead consumers to third-party review websites.

Proactive review collection can help you positively impact what your customers see in search results and protect your marketing dollars.

Our goal is to help brands paint a true picture of their customer experience, so they are not weighed down or shaped unfairly by a handful of reviews that only represents a small segment of their customer population.

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smart phone displaying a customer review with 4 stars

Learn more about profile pages and all ConsumerAffairs for Brands features.

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