Empower your client success team with the tools they need to reach your customers at pivotal moments. The ConsumerAffairs for Brands app makes it easier to identify and solve problems, so you can focus on creating positive outcomes from negative customer experiences and even turn brand assassins into brand ambassadors.
Plus, once you’ve turned a complaint into a win for a customer, you can request an updated star-rating to reflect the true caliber of your customer service.
Investing time in customer service and showcasing your efforts publicly will help build trust with potential customers who are researching your brand online.
User-generated content is crucial to building trust with consumers and can help you maximize your reputation marketing efforts.
It’s all about social proof. Let your existing customers do the heavy lifting for you by building a library of knowledge online (through review content) for consumers researching your brand or products, helping to build trust and enable informed purchase decisions.
Analyze review data to fine-tune the customer experience and product development.