What we’ve found is many positive experiences are never shared simply because brands don’t ask for public feedback. This can lead to an unfair imbalance of negative reviews (unhappy people are more likely to tell someone about their experience), or no reviews at all.
That means, without proactive review collection, when shoppers click on review pages they will only have a small sampling of customer feedback to form their entire opinion about your brand or product.
Through our efforts, you can gather feedback from a wider range of customers and portray a realistic picture of your true customer sentiment online.
Video reviews can truly bring your customer reviews to life with emotion, expression and tone that can’t be captured with written reviews alone. Start harnessing the power of user generated video, the fastest growing and most consumed content on the internet, to tell the story of your products and services.> Explore Video Reviews
Partner with ConsumerAffairs for Brands to collect reviews and:
Utilize our call center team to contact your customers directly and collect impactful feedback.> Schedule a demo
At ConsumerAffairs, our goal is to help brands capture the true sentiment of their customer voice. We partner with you to create easy feedback channels like phone, email, and field review collection to make the process as simple as possible for both the brand and the customer.
There are two ways we can do this: