Case Studies

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a smiling call center employee with a headset containing an overlay of the answer 1 company logo

Answer 1 Case Study

Marketing

Without the luxury of a one-size-fits-all product, virtual receptionist company Answer 1 tackles customer service and marketing with a uniquely diversified target audience. By partnering with ConsumerAffairs, Answer 1 was able to connect with consumers further down the sales cycle, making it one of the most profitable marketing channels for the company.

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a home health worker assisting an elderly client with a medical alert device containing an overlay of the bay alarm medical logo

Bay Alarm Medical Case Study

Marketing

Medical alert monitoring service brand Bay Alarm medical sees continued growth year over year by focusing on building and maintaining their brand reputation and earning trust with customers via their ConsumerAffairs profile page.

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a walk in bathtub in a modern bathroom containing an overlay of the independent home company logo

Independent Home Case Study

Marketing

Leading walk-in bathtub manufacturer Independent Home finds continued success and increased customer satisfaction with a dedicated reputation management effort. An engaged profile on ConsumerAffairs builds trust with consumers by showing the brands dedication to investing in the well-being of its customers.

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a point of sale transaction taking place with a customer handing a credit card to an employee to scan in a card reader containing an overlay of the net spend company logo

NetSpend Case Study

Marketing

Early adopter NetSpend uses ConsumerAffairs to display a complete story about their product and brand online. Previously, the brand struggled with responding to reviews, and experienced frustration in dealing with unverified reviews that popped up online. With ConsumerAffairs, NetSpend is able to resolve feedback quickly and share feedback across their company easily.

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